Frequently Asked Questions (FAQ)
General Information FAQ
Is XBajee Licensed in Bangladesh?
Yes, XBajee is a licensed and authorized online gaming site in Bangladesh.
When Was XBajee Founded?
XBajee was established in 2013.
What is the Welcome Bonus at XBajee?
XBajee offers an attractive welcome bonus for new users. Details can be found on our website.
How to Deposit at XBajee?
Depositing at XBajee is easy. Navigate to the deposit section, choose your payment method, specify the amount, and complete the transaction.
Registration Process FAQ
What are the steps to register at XBajee?
Visit our official website or download the mobile app, click on ‘Sign-Up’ or ‘Register‘, fill in the registration form, agree to the Terms of Service, and complete the registration. Log in to your new account.
What are the requirements for registering at XBajee?
You must be 21 years or older, can only create one account, and must provide your personal information. Outdated, false, or fictitious information is prohibited.
Bonuses and Promotions FAQ
How does the first top-up bonus work at XBajee?
After your first deposit, you receive a bonus based on the amount deposited, with a range between 100 and 100,000 BDT.
Legal and Account Issues FAQ
Is it legal to create an account on XBajee?
Yes, it is completely legal as we are an official representative of gambling in Bangladesh.
Can I create multiple accounts?
No, you can only create one personal account. Creating multiple accounts may lead to deletion of your profile.
Why can’t I register?
Issues could include regional restrictions. Contact our 24/7 support team for assistance.
Technical Support and Troubleshooting FAQ
How do I start the password reset process at XBajee?
Visit the XBajee website, log in to your account, and contact customer service via live chat for password reset assistance.
Is the XBajee game available for PC?
Yes, it is available for PC users with enhanced graphics and a user-friendly interface.
What should I do if I face issues while playing XBajee on my PC?
Refer to our FAQ section, seek advice in community forums, or contact our customer service for assistance.
What are the most common technical issues faced by XBajee players?
Common issues include app crashing, slow website loading, and errors during financial transactions.
How can I solve login problems with my XBajee account?
Update your account information, use a reliable password manager, and contact customer support if unable to log in.
What are the best practices for ensuring security while playing XBajee?
Use secure internet connections, change passwords regularly, avoid public Wi-Fi for transactions, and manage your privacy settings.
Responsible Gaming FAQ
What steps can I take to play the XBajee responsibly?
Set a budget for your gaming activities in terms of time and money, and adhere to it to ensure a fun and stress-free hobby.
Customer Support and Communication FAQ
How quickly does XBajee respond to customer emails?
We aim to respond to all emails within 24 hours, often responding even more quickly, depending on the current volume of inquiries.
What are the ways to contact XBajee Customer Support?
You can reach out to us through:
- Email: Expect a response within 24 hours.
- Live Chat: Available 24/7 on our website for immediate assistance.
Is XBajee's Telegram support available after business hours?
No, Telegram support is available only during business hours. However, our email and live chat services are available at any time.
Is the live chat feature always available?
Yes, our live chat support is accessible 24/7 on our website.
Can I contact support through the XBajee mobile app?
Yes, our Support team can be reached via the mobile app, which includes a “Contact Us” section with a contact form, FAQs, tutorials, and live chat.
What language should I use to communicate with the XBajee support team?
Our customer service is primarily provided in English.
Will XBajee support answer questions about game rules or playing terms?
Absolutely! We’re here to provide detailed responses to any queries about game rules, technical issues, or betting terms.
Recharge Issues FAQ
Q: What should I do if I can't recharge?
A: If you’re unable to recharge, try using a different payment channel or bank. Ensure that your account has sufficient funds for the transaction.
Q: What if my recharge doesn't show up in my account?
A: If the money doesn’t appear in your game account within 5 minutes, please contact our live chat support and provide the payment receipt for further assistance.
Withdrawal Issues FAQ
Q: What happens if I enter wrong bank details for withdrawal?
A: An error message indicating wrong bank details means there is an issue with the money transfer to your bank. Contact our live chat support with the correct bank details to resolve the issue and attempt the withdrawal again.
Q: What should I do if the withdrawal is successful but the money hasn't been received in my bank?
A: If you don’t receive the funds within 3 days after a successful withdrawal in the game, please reach out to our live chat with a PDF of your bank statement and a video showing the bank statement. Our team will verify the withdrawal to prevent any fraudulent activity.
Q: What if my withdrawal fails?
A: In case of a failed withdrawal, please provide your game ID and phone number to our live chat support so they can check for any issues with the bank or your game account.
Q: What should I do if my withdrawal is taking too long?
A: Ensure that there are no issues with your bank. If everything is in order, contact our live chat support to ensure there are no problems with your game account.